Refund & Cancellation Policy

Last updated: 18 September 2026

1. Overview

Mentorship is a paid service that grants you access to 1:1 mentor sessions and your Classes/Revision progress tracker for the course level and exam attempt you select at checkout. Your enrollment is confirmed the moment your payment is successfully processed by our payment partner, Razorpay.

2. No Refunds Once Paid

Except as set out in Section 3 below, fees paid for Mentorship are non-refundable once your enrollment is marked as paid. This applies even if you:

• decide not to attend or use any mentor sessions,
• change your mind after enrolling,
• want to switch your course level, group, or exam attempt after payment, or
• are dissatisfied with the number or scheduling of sessions.

This reflects that mentor time and scheduling capacity are reserved for you as soon as payment is confirmed, and that Mentorship is a service (not a physical, returnable good).

3. Exceptions

We will review, and where appropriate approve, a refund in these specific situations:

• Duplicate or erroneous charge — you were charged more than once for the same enrollment, or charged an amount that does not match the price shown at checkout, due to a technical error.
• Payment captured but no access granted — Razorpay successfully captured your payment, but a technical failure on our end meant your enrollment was never activated.

To request a refund under either exception, contact us within 7 days of the transaction at nithishnara02@gmail.com with your registered email address and the Razorpay payment ID from your receipt. We may ask for additional information to verify the issue.

4. Cancellation

You may stop using Mentorship at any time by contacting us — there is no cancellation fee, and no further sessions will be scheduled once you cancel. However, cancelling does not entitle you to a refund of fees already paid, for the reasons explained in Section 2.

Each enrollment is a single, one-time payment for a specific course level and exam attempt — KneXus does not currently charge any recurring or automatically-renewing subscription fee, so there is nothing to "auto-renew" that needs cancelling.

5. How Approved Refunds Are Processed

Where a refund is approved under Section 3, it is issued manually to your original payment method via Razorpay, typically within 7–10 business days of approval. The time it takes to actually reflect in your account or statement after that depends on your bank or card network, and is outside our control.

6. Contact Us

For any refund, cancellation, or billing question, write to nithishnara02@gmail.com from your registered email address.

7. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision, and changes apply to enrollments made after that date.